A LEADING Human Resource Consultancy and Contact Centre Outsourcing Specialist in Tanzania

What We Offer

We offer professional and effective services to our clients and employees, and take pride in outsourcing the best talents and premium star locally and internationally to suit your business needs.

Since establishment in 2003, EROLINK pioneered employee outsourcing in Tanzania, and has remained the market leader in this field. EROLINK has become a leading exclusive Human Resource Consultant, and contact centre operator in multi-professional fields to various local and foreign organizations. We continually strive to conduct our business in a professional and ethical manner with open and honest communication.

Our Core Values


We make commitments with care, and live up to them. We take personal responsibility for our actions.


We uphold honesty and integrity in everything that we do. We aspire to be simple, transparent, and empathetic.

Passion for Excellence

A passion for excellence is the key driver to our success. We strive to exceed the expectations of our clients.


We treat clients, associates, and colleagues with respect. We encourage the best ideas to surface from anywhere within the organization.

Continuous Learning

We admit our mistakes, and learn from them. We actively seek feedback from those we serve and use it to eliminate errors, maximize value, provide better service, and enhance quality.

Work Life Balance

We believe that work is an integral part of life and should therefore be enjoyable. We are passionate about the work we do while simultaneously striving to make it interesting and fun.

Happy Clients


Hours Of Support

Hard Workers


What We Offer

Human Resources Outsourcing

Contact Center Services

Training and Development Services

Quality Audit Services

Payroll Management

We are open to delegates from any organization, and offer participants learning away from

Human Resources Outsourcing:

We ensure that required and adequate production capacity is available by aligning human resources activities with the overall goals of your company.

Ranging from a full recruitment process, in accordance with International Standard Recruitment Process (ISRP), we add value to activities and provide best skills to companies in various sectors (Telecom, Energy, Entertainment, Construction, banking, public sector, NGO’s, etc).

We manage your customer with our fully managed service. We provide the best Customer Experience for you and your customers

Inbound Customer Service:

We provide modern Omni channel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels. We are the leading way in combining human efforts with technology to deliver customer delight in all interactions and on all channels.

Outbound Contact Centre Service(s):

As a leading Contact Centre Services provider, Erolink specializes in maximizing the sales potential of service calls by focusing and prioritizing customer's needs.

Training of Development:

Offers the following on training:-

i. Design, conduct and organize programs to improve performance and maximize productivity
ii. Design range of learning interventions i.e. technical, behavioral and leadership programs
iii. Creating flexible and innovative learning programs with digital tools
iv. Driving a culture of continuous professional development (CPD)
v. Positive coaching driven culture in the organization
vi. Carrying out capability assessments across the organization
vii. Monitoring Learning effectiveness

We measure in the following:

The Operational QA Framework:

Measuring QA as part of our daily processes, Using QA primarily to identify poor performers, meeting a quota of scores by staff each month, Performing evaluations monthly

In a tactical QA framework:

Our contact center would focus on Improving client retention, Identifying the root causes of poor customer service, Determining broken processes and workflows, Highlighting knowledge gaps, Reducing staff churn by investing time and money in staff training, Reporting on trends—Month-over-month or year-over-year data

The Strategic QA Framework:

i. Improve your Net Promoter Score (NPS)
ii. Increase customer loyalty beyond first-time interactions
iii. Enhance your customer’s propensity to purchase
iv. Use quality assurance as a differentiator

Payroll Management

We assist our clients by simplifying their work environment by helping them outsource their non-core function-Payroll Management to us. Payroll Management guarantee to save time by reducing the hours spent producing payroll information and preparing payroll registers, quarterly, and year to date payroll reports. Payroll Management can help you avoid penalties Irrespective of the size of your organization weather small, mid-size or large, time management is crucial.

Our Approach and Commitment to Our Clients

Trusted, Valued Partner

We are not just a vendor; we are your business partner–collaborating with you to grow your business.

Caring, Helpful and Collaborative

We care about you and your business’ success. It’s our job to make your job easier and we want to work with you to make that happen.

Dedicated, Personalized Support

Our personal team is dedicated to you – we know you, your business, and how you want things done.

Reliable, Responsive and Capable

You can count on us – we are there for you when you need us and we can handle it for you.

Quality That Drives Success

This is what it all comes down to. We are proud to be a big part of the quality that drives our customer’s success.

E-Services Development.

Candidates By diversifying our business locally and internationally

Benefits of Working with Erolink

We Will help you in Operations cost Reduction

We will increase efficiency of your services

We will help to booster productivity

Increased focus on strategy and key competencies

Access to niche skills and resources

Frequently Asked Question

Erolink was established on 2003 and till this time have much experience.

Our values is what differentiate us.
We are Commitment, Integrity, Passion for Excellence, Continuous
Leading, Respect and Work Life Balance.

Advertising and Marketing, Banking and Financial, Communication and Tele, Economic and Empowerment, Environmental and Conservation, Courier and Freight, Food and Drink, International and local NGO’s, Medical and Health, Insurance, Motor and Trucks Oil and Gas, Supply Chain management , Technology and Innovation, Security and Surveillance and Sustainable Development.

- We Will help you in Operations cost Reduction
- We will Increased efficiency of your services
- We will help to booster productivity
- Increased focus on strategy and key competencies
- Access to niche skills and resources
- Increased flexibility to meet changing business and commercial conditions
- Access to innovation, intellectual property and thought leadership


Our latest work

  • All
  • Call Center
  • Training
  • Teamup
  • Rewards

Call Center


Call Center



Call Center








Erolink was the best thing that we had especially at the time of distress, where spotting a person with that particular niche, was proving to be an uphill task.

We were amazed with their professionalism, tools, processes and the prompt submission of reports at each stage.

Throughout this period, we have found their service to be exceptionally outstanding for PETAN’s needs.

To date Erolink has delivered its contractual obligations and based on Vodacom’s quality requirement and standards, Vodacom is satisfied with Erolink’s performance of the services.

The Company has been providing us with the outsourcing services by managing our call center and debts collections efficiently since we contracted them in 2017.

Recent jobs

Customer Service Representatives
Dar es Salaam
Main Purpose of the job:
  To respond to customer inquiries and
ensure customers receive efficient and
satisfactory services.
Knowledge / skills required:
  At least Diploma in any field of study
from recognized institution
Full Time


Business Development Officer
Dar es Salaam
Main Purpose of the job:
-Identifying new business opportunities
and prospective clients
-Conducting market research to identify
new business opportunities.
-Developing the marketing strategy.
-Analyzing financial data and developing
effective strategies.
Knowledge / skills required:
-Bachelor's degree in business management 
or administration,finance, accounting,
marketing, or related field.
-Proven experience working as a business
development officer for more than 5 years.
-Proficiency in all Microsoft Office applications.
-Excellent analytical, problem-solving and management skills.
Full Time: Deadline: Monday 12th June, 2023, 1000hrs


Country wide
Main Purpose of the job:
  Drive and maintaining company vehicles
as per laid down rules, traffic instr-
uctions and regulations, to facilitate
company’s business operation.
  - At least form Iv Secondary School
Academic Certificate(s)
- Valid Driving License Class C/C1
C2/C3 and/ or E
- National Institute of Transport(NIT)
- At least 1 year working experience


Clients Served

Contact Us


Dar es Salaam
2nd Floor, Faykat Tower
Ali Hassan Mwinyi Road

Call Us

+255 744 225 550

Email Us

Open Hours

Monday - Friday
8:00AM - 05:00PM