Human Resources Outsourcing:
We ensure that required and adequate production capacity is available by aligning human resources
activities with the overall goals of your company.
Ranging from a full recruitment process, in accordance with International Standard Recruitment Process
(ISRP), we add value to activities and provide best skills to companies in various sectors (Telecom,
Energy, Entertainment, Construction, banking, public sector, NGO’s, etc).
We manage your customer with our fully managed service. We provide the best Customer
Experience for you and your customers
Inbound Customer Service:
We provide modern Omni channel technologies, people, processes, and infrastructures that
build value across every customer interaction, on all channels. We are the leading way
in combining human efforts with technology to deliver customer delight in all interactions
and on all channels.
Outbound Contact Centre Service(s):
As a leading Contact Centre Services provider, Erolink specializes in maximizing the sales
potential of service calls by focusing and prioritizing customer's needs.
Training of Development:
Offers the following on training:-
i. Design, conduct and organize programs to improve performance and maximize productivity
ii. Design range of learning interventions i.e. technical, behavioral and leadership programs
iii. Creating flexible and innovative learning programs with digital tools
iv. Driving a culture of continuous professional development (CPD)
v. Positive coaching driven culture in the organization
vi. Carrying out capability assessments across the organization
vii. Monitoring Learning effectiveness
We measure in the following:
The Operational QA Framework:
Measuring QA as part of our daily processes, Using QA primarily to identify poor performers,
meeting a quota of scores by staff each month, Performing evaluations monthly
In a tactical QA framework:
Our contact center would focus on Improving client retention, Identifying the root causes of poor
customer service, Determining broken processes and workflows, Highlighting knowledge gaps, Reducing
staff churn by investing time and money in staff training, Reporting on trends—Month-over-month or
year-over-year data
The Strategic QA Framework:
i. Improve your Net Promoter Score (NPS)
ii. Increase customer loyalty beyond first-time interactions
iii. Enhance your customer’s propensity to purchase
iv. Use quality assurance as a differentiator
Payroll Management
We assist our clients by simplifying their work environment by helping them outsource their non-core
function-Payroll Management to us. Payroll Management guarantee to save time by reducing the hours
spent producing payroll information and preparing payroll registers, quarterly, and year to date payroll
reports. Payroll Management can help you avoid penalties Irrespective of the size of your organization
weather small, mid-size or large, time management is crucial.
