EROLINK LIMITED
A LEADING Human Resource Consultancy and Contact Centre Outsourcing Specialist in Tanzania
What We Offer
We offer professional and effective services to our clients and employees, and take pride in outsourcing the best talents and premium star locally and internationally to suit your business needs.
Since establishment in 2003, EROLINK pioneered employee outsourcing in Tanzania, and has remained the market leader in this field. EROLINK has become a leading exclusive Human Resource Consultant, and contact centre operator in multi-professional fields to various local and foreign organizations. We continually strive to conduct our business in a professional and ethical manner with open and honest communication.
Our Core Values
Commitment
We make commitments with care, and live up to them. We take personal responsibility for our actions.
Integrity
We uphold honesty and integrity in everything that we do. We aspire to be simple, transparent, and empathetic.
Passion for Excellence
A passion for excellence is the key driver to our success. We strive to exceed the expectations of our clients.
Respect
We treat clients, associates, and colleagues with respect. We encourage the best ideas to surface from anywhere within the organization.
Continuous Learning
We admit our mistakes, and learn from them. We actively seek feedback from those we serve and use it to eliminate errors, maximize value, provide better service, and enhance quality.
Work Life Balance
We believe that work is an integral part of life and should therefore be enjoyable. We are passionate about the work we do while simultaneously striving to make it interesting and fun.
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Services
What We Offer
Human Resources Outsourcing
Contact Center Services
Training and Development Services
Quality Audit Services
Payroll Management
We are open to delegates from any organization, and offer participants learning away from
Human Resources Outsourcing:
We ensure that required and adequate production capacity is available by aligning human resources activities with the overall goals of your company.
Ranging from a full recruitment process, in accordance with International Standard Recruitment Process (ISRP), we add value to activities and provide best skills to companies in various sectors (Telecom, Energy, Entertainment, Construction, banking, public sector, NGO’s, etc).
We manage your customer with our fully managed service. We provide the best Customer Experience for you and your customers
Inbound Customer Service:
We provide modern Omni channel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels. We are the leading way in combining human efforts with technology to deliver customer delight in all interactions and on all channels.
Outbound Contact Centre Service(s):
As a leading Contact Centre Services provider, Erolink specializes in maximizing the sales potential of service calls by focusing and prioritizing customer's needs.
Training of Development:
Offers the following on training:-
i. Design, conduct and organize programs to improve performance and maximize productivity
ii. Design range of learning interventions i.e. technical, behavioral and leadership programs
iii. Creating flexible and innovative learning programs with digital tools
iv. Driving a culture of continuous professional development (CPD)
v. Positive coaching driven culture in the organization
vi. Carrying out capability assessments across the organization
vii. Monitoring Learning effectiveness
We measure in the following:
The Operational QA Framework:
Measuring QA as part of our daily processes, Using QA primarily to identify poor performers, meeting a quota of scores by staff each month, Performing evaluations monthly
In a tactical QA framework:
Our contact center would focus on Improving client retention, Identifying the root causes of poor customer service, Determining broken processes and workflows, Highlighting knowledge gaps, Reducing staff churn by investing time and money in staff training, Reporting on trends—Month-over-month or year-over-year data
The Strategic QA Framework:
i. Improve your Net Promoter Score (NPS)
ii. Increase customer loyalty beyond first-time interactions
iii. Enhance your customer’s propensity to purchase
iv. Use quality assurance as a differentiator
Payroll Management
We assist our clients by simplifying their work environment by helping them outsource their non-core function-Payroll Management to us. Payroll Management guarantee to save time by reducing the hours spent producing payroll information and preparing payroll registers, quarterly, and year to date payroll reports. Payroll Management can help you avoid penalties Irrespective of the size of your organization weather small, mid-size or large, time management is crucial.
Our Approach and Commitment to Our Clients
Benefits of Working with Erolink
Frequently Asked Question
We are Commitment, Integrity, Passion for Excellence, Continuous
Leading, Respect and Work Life Balance.
- We will Increased efficiency of your services
- We will help to booster productivity
- Increased focus on strategy and key competencies
- Access to niche skills and resources
- Increased flexibility to meet changing business and commercial conditions
- Access to innovation, intellectual property and thought leadership
Portfolio
Our latest work
- All
- Call Center
- Training
- Teamup
- Rewards
Call Center
Teamup
Call Center
Training
Teamup
Call Center
Training
Training
Teamup
Rewards
Rewards
Rewards
Testimonials
Throughout this period, we have found their service to be exceptionally outstanding for PETAN’s needs.
To date Erolink has delivered its contractual obligations and based on Vodacom’s quality requirement and standards, Vodacom is satisfied with Erolink’s performance of the services.
The Company has been providing us with the outsourcing services by managing our call center and debts collections efficiently since we contracted them in 2017.
Erolink was the best thing that we had especially at the time of distress, where spotting a person with that particular niche, was proving to be an uphill task.
Erolink was the best thing that we had especially at the time of distress, where spotting a person with that particular niche, was proving to be an uphill task.
We were amazed with their professionalism, tools, processes and the prompt submission of reports at each stage.
Throughout this period, we have found their service to be exceptionally outstanding for PETAN’s needs.
To date Erolink has delivered its contractual obligations and based on Vodacom’s quality requirement and standards, Vodacom is satisfied with Erolink’s performance of the services.
The Company has been providing us with the outsourcing services by managing our call center and debts collections efficiently since we contracted them in 2017.
Erolink was the best thing that we had especially at the time of distress, where spotting a person with that particular niche, was proving to be an uphill task.
Erolink was the best thing that we had especially at the time of distress, where spotting a person with that particular niche, was proving to be an uphill task.
We were amazed with their professionalism, tools, processes and the prompt submission of reports at each stage.
Clients Served
Contact Us
Address
Dar es Salaam
2nd Floor, Faykat Tower
Ali Hassan Mwinyi Road
Call Us
+255 744 225 550
Email Us
bd@erolink.co.tz
Open Hours
Monday - Friday
8:00AM - 05:00PM